Support

Need help with RefConvertor? We're here to assist you.

Contact Us

For questions, bug reports, or feature requests, reach out via email:

refconvertor@gmail.com

Frequently Asked Questions

How do I install the Word Add-in?

Open Microsoft Word, go to Insert - Get Add-ins (or Home - Add-ins), search for "RefConvertor", and click Add. The add-in will appear in your References tab.

Which citation styles are supported?

APA 7th Edition, MLA 9th Edition, Chicago 17th Edition, IEEE, Harvard, Vancouver, and UMaT Style. More styles are added regularly.

Where can I use the Word Add-in?

RefConvertor is designed for Microsoft Word through Office Add-ins, with the best experience on current Microsoft 365 versions of Word. If the add-in does not load in your Word environment, contact support and include your Word version and device.

How are my references stored?

Your references are stored securely in the cloud using Firebase. Only you can access your own references; each user's data is isolated.

The add-in says "Failed to insert citation"

Make sure your document is in Editing mode (not Viewing or Read-Only). Click the "Editing" button in the top-right corner of Word to switch modes.

How do I uninstall the add-in?

In Word, go to Insert - Get Add-ins - My Add-ins, find RefConvertor, click the three dots menu, and select Remove.

Documentation